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Shipping & Return Policies

Shipping & Returns Policies SHIPPING POLICY Shipping Options Shipping Priced by Order Total Shipping Time Shipping + Processing = Delivery Time Continental U.S. Only Business Days*    Business Days*    US Standard Ground 0 - $49.99 $50.00 - $74.99 $75.00 - $99.99 $100.00 - $124.99 $125.00 - $149.99 $150.00 or more   $7.50 $9.00 $10.00 $12.00 $14.00 FREE    5 to 7** Business Days depending on your location   7 to 10** Business Days depending on your location (does not include processing time for personalized glassware starting with SKU FC- or mint tins) US Rush   Shipping† 0 - $100.99 Over $101.00   $39.95 34%    2 to 3** Business Days depending on your location   5 to 6** Business Days depending on your location (does not include processing time for personalized glassware starting with SKU FC- or mint tins) Alaska & Hawaii Please e-mail us for a quote prior to placing your order or place an order and we will email you with a quote. International (includes US Territories) Orders will be shipped by UPS Ground or US Priority Mail to Canada, USPS Priority International to all other international locations. Order processing can take 3-10 business days depending on stock availability. Shipping time will be 3-7 business days to Canada and 6-10 business days to international locations. Customer agrees to pay all required duties and taxes that may be imposed by their country at the time of delivery. Shipping charges will be applied to the customer's credit card once we have received customer approval prior to shipping. Please e-mail us for an approximate shipping quote prior to placing your order or place an order and we will email you a quote. Wedding Accents will not be responsible for lost or stolen packages. If a package arrives damaged, we will ship replacements for items damaged or issue a credit for the retail cost only. Wedding Accents will not reimburse the customer for any duties or taxes on the replacement order. * Business Days: Monday-Friday (excluding holidays) ** Business Days: Monday - Friday (excluding holidays) Delivery time on Personalized Glassware starting with SKU numbers "FC-" is a minimum of 12-17 days depending on your location. We have only attempted to cover average delivery times, there are always exceptions. † Additional shipping charges may apply if actual shipping charges exceeds rate charged by shopping cart. You will be notified via e-mail if additional shipping charges are required. Additional Shipping Charges We have been experiencing frequent and costly surcharges from United Parcel Service (UPS) for the following reasons. Failure to provide the following numbers Unit, Apt, Space, Suite, Etc. Packages not arriving as expected because "ship to" address was provided incomplete. Customers requesting that their package be redirected to a different address than originally provided when the order was placed. If any additional shipping and handling charges are imposed on Wedding Accents for the above reasons, you will be notified via e-mail and your credit card will reflect an additional charge on your next statement for the additional handling fee. Shipping Time or Restrictions Items may be back ordered and sometimes discontinued by our vendors occasionally requiring additional delays and shipping time, so please place your order early. You will be notified ASAP if any of your items are on back order, delayed in any way or discontinued and no longer available. For various reasons, some items may have delays in shipping or specific shipping restrictions. These items may include some of the following: All wedding veils require at least 14 business days for delivery to you. This allows our supplier to make up your veil order and get it shipped to us on the West Coast from their location on the East Coast. Once it arrives depending on the shipping level which has been paid we determine the best method in which to ship your order to you. NO RUSH ORDERS WILL BE ACCEPTED ON VEILS! THE FASTER SHIPPING METHOD WILL LESSON THE SHIPPING TIME BUT NOT THE PROCESSING TIME.. It covers any additional costs for faster shipping from our supplier to us and from us to you. RETURN POLICY You must notify us within 10 days of receipt of your order prior to returning any item by filling out our on-line * RETURN AUTHORIZATION FORM *. All items must be returned within 30 days to receive your refund. Items must be returned in original packaging and original condition. It we receive the returned merchandise in an unsaleable condition (i.e. damaged, dirty, etc.) we reserve the right to not issue you a refund or to only issue a partial refund. We highly suggest that you return any merchandise securely packaged and boxed via UPS. UPS will cover the first $100 of the cost of the items if the product is damaged or lost during transit. Items may be returned after receiving an RA# only. Please inspect your order immediately upon receipt of your order in order to meet this requirement. Items must be unused and in original packaging. No item(s) will be accepted for return or exchange unless an RA# is written on the outside of the package, preferably near the address label. Enclosed in the box with item(s) being returned needs to be a print out including your Customer/Shopper ID:, Billing Address, Phone Number, Etc. We need to know exactly who returned the items to ensure credit is issued to the appropriate person. If you're interested in making an EXCHANGE for another item you must notify us within 10 days of receipt and let us know which items you would like in place of the item(s) that you are returning. On exchange requests an additional shipping charge may apply and once you've been notified and approve the additional charge would then be charged to your credit card. If the original order was paid for through PayPal, E-Check or Money Order, if applicable, a request for the additional funds will be sent to you via e-mail. No Returns or Exchanges on personalized, embroidered or engraved items will be accepted. Shipping charges are non-refundable on returns or exchanges. If you received free shipping because your order was $150 or more and you return part of your order which caused your total to fall below $150, you will be charged shipping on the items that you do keep which will be deducted from your refund. Please allow 7 days to process your refund once we receive your returned merchandise.